How to Use WhatsApp Business for Food Delivery (Without an App)
Building a custom food delivery app costs $10,000-50,000. Joining UberEats or DoorDash means giving up 30% of every sale. But there's a third option that costs $0 and keeps you in control: WhatsApp Business.
Why WhatsApp for Food Delivery?
Think about it: your customers are already on WhatsApp. They use it every day. They trust it. When they order food via WhatsApp, it feels personal — like texting a friend, not filling out a cold web form.
2 Billion Users
WhatsApp is the world's most used messaging app
98% Open Rate
Messages get read instantly — unlike email or app notifications
0% Commission
No middleman taking a cut of your hard-earned revenue
The Complete Setup (Step by Step)
Step 1: Set Up WhatsApp Business
Download the free WhatsApp Business app. Set up your profile with your restaurant name, address, hours, and a professional photo. This is your "storefront" on WhatsApp.
Step 2: Create Your Digital Menu
This is where OrderViaChat comes in. Instead of sending PDFs or typing out your menu every time someone asks, create a professional digital menu that works like a mini-website:
- Beautiful product photos
- Clear prices and descriptions
- Add-to-cart functionality
- Automatic WhatsApp checkout
Step 3: Set Up Your Delivery Zone
Decide on your delivery area and fees. Add this information to your store description so customers know upfront. Common approaches:
- Flat fee: "Delivery: $3 within 5km"
- Free above threshold: "Free delivery on orders above $30"
- Pickup only: "Order ahead, skip the line!"
Step 4: Share Your Link Everywhere
The key to success is distribution. Put your ordering link:
- In your Instagram bio
- As a QR code on your tables and packaging
- In your WhatsApp Business profile and auto-reply
- On Google My Business as your website
- In your WhatsApp Status regularly
Pro Tip: The Auto-Reply Hack
Set up a WhatsApp Business auto-reply that says: "Thanks for reaching out! Browse our menu and order here: [your OrderViaChat link]. We'll confirm your order within minutes!"
Real Numbers: What to Expect
Here is what small restaurants typically see after switching to WhatsApp ordering:
32%
Higher repeat orders
Because you are in their chat list, not lost in an app
$450/mo
Avg. savings on commissions
Money that stays in your pocket instead of the app's
Common Questions
What about payment?
Most small restaurants do cash on delivery or bank transfer. You confirm the order on WhatsApp and collect payment at delivery. Simple.
How do I handle delivery logistics?
Start with self-delivery within a small radius. As you grow, hire delivery riders. Many restaurants do 3-5km delivery with their own staff.
Can I still use delivery apps alongside this?
Absolutely. Use apps for visibility, but actively move regular customers to direct ordering. Even converting 20% of your app orders to direct saves hundreds per month.
Start Your Food Delivery on WhatsApp Today
Free forever. No commissions. Setup takes 2 minutes. Your customers will thank you.
Create Your Free Store →